Customer care at scale
- Handles millions of care interactions grounded to the account record, with CPNI and call detail records locked at the property level under DLP.
- Ontology permissions
AI agents for telecom
Care, network ops, and revenue assurance — at scale, inside policy.
Telecom agents scale across millions of interactions for customer care, network operations, and revenue assurance — while staying inside policy and budget. CPNI is protected at the property level, hard caps bound the spend, and every action is sealed at fleet scale.
Aligned with CPNI · GDPR · SOC 2 · ISO 27001
Control Tower
Fraud TriageExecuted
Payout ApproverHold
Return ReviewerExecuted
KYC ScreenerBlocked
trust-ledger ▸ 1,284,902 actions recorded today
The regulatory pressure
At millions of interactions, one ungoverned action becomes a million.
Telecom runs at a scale where a single bad policy choice repeats across millions of conversations, and CPNI rules govern how customer network information can be used and disclosed. The risk is volume: an ungoverned care bot leaks CPNI or burns budget a million times before anyone notices. Cortex enforces the policy uniformly, caps the spend hard, and seals every action — even at fleet scale.
CPNIGDPR · subscriber dataSOC 2ISO 27001TCPA · outreachNIST AI RMF
Regulatory pressure
CPNIGDPR · subscriber dataSOC 2ISO 27001TCPA · outreachNIST AI RMF
Typed objects
Restrictedlocked
frameworks ▸ encoded as policy · gated · sealed
Use cases
Fleet-scale automation that never drifts out of policy.
Each agent runs the same governed policy across millions of interactions, with CPNI locked, spend capped, and every action sealed into the ledger.
Network operations support
- Triages network events and surfaces remediations grounded to telemetry, with high-impact changes gated under oversight before they fire.
- Oversight modes
Revenue assurance
- Reconciles billing and flags leakage as Action Fabric actions, with credits and adjustments above threshold pending human approval.
- Action Fabric
Proactive outreach
- Drafts retention and service outreach with consent and TCPA rules enforced by policy — so a million-message campaign can't drift out of compliance.
- Policy-as-Code
Fleet budget control
- Hard budget caps bound the whole fleet, blocking a runaway batch at 100% spend with a 402 before it scales the cost across millions of calls.
- Cost governance
Uniform policy at fleet scale
One policy, enforced identically across millions of interactions.
Scale is the threat in telecom — a single bad choice repeats a million times. Cortex enforces the same governed policy across the whole fleet: CPNI locked, consent and TCPA rules applied uniformly, spend capped hard, and every action sealed — so volume amplifies the governance, not the risk.
- CPNI and call detail records locked at the property level under DLP
- Consent and TCPA rules enforced by policy across every outreach
- Credits and adjustments above threshold pend for human approval
- Hard budget caps bound the whole fleet — a 402 stops a runaway batch
Control Tower
Fraud TriageExecuted
Payout ApproverHold
Return ReviewerExecuted
KYC ScreenerBlocked
trust-ledger ▸ 1,284,902 actions recorded today
Prove it — don't just claim it
The verdicts a care lead and a compliance officer will see.
These are the literal runtime responses — applied identically across the whole fleet.
runtime · verdicts
CPNI disclosure403 redacted
Large creditHOLD · approval
Fleet overspend402 budget
Care response200 sealed
fail-closed ▸ challenge it and it denies, on the record
- 01
Model the domain
Map the work to typed ontology objects — Subscriber, Account, Ticket, NetworkEvent, Invoice — with restricted fields like cpni / call_detail_record locked at the property level.
- 02
Encode the rules
Translate the obligations above into Policy-as-Code and Action Fabric approvals — the gates fail closed, returning a precise code, not a guess.
- 03
Prove the outcome
Every run lands in a hash-chained Trust Ledger with signed receipts and 10-hop provenance — a record you can hand the regulator.
100%Budget hard-cap blocks runs at the cap
4 filtersDLP firewall on every tool call
10-hopProvenance on every action
256Chained SHA-256 sealing every action
Works with the rest of the runtime
The controls behind telecom.
The same shared runtime powers every vertical — here are the capabilities and the Solution Pack this industry composes from.
Cost governance
Hard caps bound the whole fleet — a 402 stops a runaway batch at scale.
Ontology
Model Subscriber and Account; lock CPNI and call detail records.
Action Fabric
Credits and adjustments run as approvable, compensatable actions.
Policy-as-Code
Enforce consent and TCPA rules uniformly across every outreach.
Control Tower
Watch the whole fleet live and pause it with one armed kill switch.
Trust Center
Map CPNI protection and audit trails to GDPR and SOC 2.
Security & compliance
One policy review that holds across millions of interactions.
Property-level CPNI protection, DLP, hard budget caps, and detection & response are shared across care, network ops, and revenue assurance — so you map once, and it holds at fleet scale. Aligned with, never claiming certification you don't hold.
CPNI · protectionGDPR · subscriber dataTCPA · consentSOC 2 · auditISO 27001 · integrityNIST AI RMF · Measure
FAQ
AI agents for telecom — questions, answered.
How does Cortex protect CPNI when AI agents handle customer care?
CPNI and call detail records are locked at the ontology property level (deny-by-default once governed) and redacted before any object reaches the model, with DLP on every tool call — so customer network information isn't disclosed or exfiltrated.
How does Cortex keep governance consistent across millions of interactions?
The same governed policy is enforced identically across the whole fleet: consent and TCPA rules, approval thresholds, and budget caps apply uniformly, so volume amplifies the governance rather than the risk.
Can an AI agent issue billing credits on its own?
Only below the threshold you set. Credits and adjustments run through the Action Fabric; anything above the threshold pends for human approval, and every adjustment is reversible with an audited reason.
How does Cortex control AI spend at telecom scale?
Hard 30-day budget caps bound the whole fleet, blocking a run once projected spend would exceed the cap with a 402 — so a runaway batch can't scale the cost across millions of calls.
More industries
One governed runtime, every regulated vertical.
The controls are the same — the obligations they satisfy differ. Explore another vertical, or see the full set.
Scale AI across millions of calls — without scaling the risk.
See uniform policy, CPNI protection, and fleet-wide budget control behind every telecom workflow.