Pay when the model thinks. Never for the ability to govern.

A credit is the unit we bill in, and it costs $0.01. What varies is how many credits a run consumes: a deterministic skill costs 0, a connector call 1, a standard AI skill run 5, an advanced-model run 25. You are paying for model work, not for the ability to govern it.

A run is one governed agent invocation that passes through the 8-gate chain and produces a ledger entry — whether it executes, is held for human approval, or is blocked (402/403/409). Example: an agent that reads a claim, drafts a summary, and proposes a payout is one run; if the payout crosses your approval threshold and waits for sign-off, it is still one run. Runs and credits are separate ideas: the run is the unit of work and the audit record, the credit is what it costs.

Because they make no model call. A rules or calculation skill runs as pure code — it still passes every gate and still writes to the Trust Ledger, but there is no inference cost behind it, so we do not charge for one. Platforms that meter a flat 'action' bill these at the full rate because their metering cannot tell the difference.

Yes — 25% off the platform fee on both Premium and Pro. Premium is $299 a month billed monthly, or $2,691 a year; Pro is $999 a month, or $8,991 a year. The discount applies to the fee only — your included credit allowance and the overage rate are identical on both cycles, so annual buys you a cheaper platform, not a bigger meter. Enterprise is annual by default and priced per deal.

Nothing stops mid-workflow. Usage past your included allowance meters at $0.008 per credit and bills in arrears, and your usage meter warns you well before you get there. The allowance is a billing threshold, not a wall — there is no mid-run cutoff. Hard cost caps are a separate control you set deliberately, and those do fail closed with a 402.

Yes. Credits are a single workspace allowance, not a per-person quota — heavy operators draw from headroom that lighter users leave. Premium includes 50,000 credits per month and Pro includes 250,000; Enterprise sizes a negotiated allowance with volume commitments.

No. Seats are a fair-use limit, not a billing lever — Premium is sized for 10 console seats and Pro for 50, and adding people inside that does not raise the price. What you pay for is the platform and the credits your agents consume, so growing the team does not by itself grow the bill.

Yes, and it is the default on Enterprise. Point Cortex at your own Vertex or Anthropic account and the model spend stays on your bill; the platform fee is unchanged and AI runs drop to a flat 1-credit governance fee, because we still meter, govern, rate-limit and audit every call.

For packaged verticals such as Claims Triage or US Tax, we price per completed outcome — $0.79 each — with an accuracy and latency SLA, or as a fixed monthly fee by volume band. We sell these only where the outcome is measurable, so it can be verified rather than argued about. Included on Enterprise; available as an add-on on Pro.

No. Your prompts, documents, and run outputs are never used to train models — on any plan. Enterprise adds contractual no-training guarantees, custom retention, and data-residency controls.

Governance is never an add-on. The fail-closed gate chain — Agent IAM, cost caps, guardrails, policy-as-code, oversight modes, and the tamper-evident Trust Ledger — is included in every plan, including Premium. You cannot run an agent on Cortex without it, which is also why a zero-credit deterministic skill is still a fully governed, fully audited run.

Yes — a 14-day trial on a real workspace, not a sandbox, with the full feature set of the tier and no card required. A hard cap of 5,000 credits means a trial can never run up an unbounded bill. At the end you convert, or drop to a read-only state that keeps your data and configuration intact. Self-serve signup is opening in waves — join the waitlist and we will invite you in.

SSO and SCIM are included on Enterprise, mapped to your identity provider's groups with fine-grained RBAC. On Pro they are available as an add-on. Premium does not include SSO.

Yes — on Enterprise. Single-tenant, VPC, on-premise, and air-gapped deployments are supported, with data residency pinning. Signed Solution Packs verify by hash and signature offline, so governed solutions install into environments with no outbound connectivity.

Cortex is built for and aligned with SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, the EU AI Act, NIST AI RMF, and FINRA. We are not making certification claims on this page — visit the Trust Center for current attestation status and security documentation.