Agent Library

21,500+ skills & agents. Every one governed.

5,814 pre-built agents and 15,654 library skills across 24 industries and 12 roles per industry — installable from the catalog, connected to your systems, and run through the same fail-closed gate chain as everything else on Cortex.

21,511 library templates across the catalog matrix

Agent Studio
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Collections

Start from a curated collection.

Hand-built suites for the jobs enterprises automate first — every collection ships governed, with policies and audit built in.

Wealth & Retirement · 121 skills
  • Retirement income & withdrawal strategy
  • Tax: Roth/RRSP, loss harvesting, rule changes
  • Estate, insurance & cross-border planning
  • Advisor tools: meeting prep, compliance pre-screen
Enterprise Role Packs · 11 roles
  • Service, Sales & Customer Success
  • IT Service Desk, HR & Finance Ops
  • Legal Intake, Procurement & Field Ops
  • Risk & Compliance
Productivity Pack · 9 agents
  • Inbox triage & email drafting
  • Meeting prep, notes & follow-up
  • Smart scheduling & daily brief
  • Executive assistant orchestration
Gene collection · 630 agents
  • Smart claims, actuarial & AML
  • Audit, GRC & ESG reporting
  • ITAM / ITSM & security operations
  • Data & analytics workbenches
Browse the library

Find the skill your team needs.

Search 21,500+ governed skills and agents, or filter by industry and type — every result installs from the catalog and runs through the same gates.

agent

Customer Support: Workforce Planner Data Query & Summary

Data Query & Summary template for Workforce Planner teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportWorkforce PlannerData Query & Summary
agent

Customer Support: Workforce Planner Reconciliation Brief

Reconciliation Brief template for Workforce Planner teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportWorkforce PlannerReconciliation Brief
agent

Customer Support: Workforce Planner On-demand Reporting & Insights

On-demand Reporting & Insights template for Workforce Planner teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportWorkforce PlannerOn-demand Reporting & Insights
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Customer Support: Workforce Planner Trend Briefing

Trend Briefing template for Workforce Planner teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportWorkforce PlannerTrend Briefing
agent

Customer Support: Onboarding Specialist Data Query & Summary

Data Query & Summary template for Onboarding Specialist teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportOnboarding SpecialistData Query & Summary
agent

Customer Support: Onboarding Specialist Reconciliation Brief

Reconciliation Brief template for Onboarding Specialist teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportOnboarding SpecialistReconciliation Brief
agent

Customer Support: Onboarding Specialist On-demand Reporting & Insights

On-demand Reporting & Insights template for Onboarding Specialist teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportOnboarding SpecialistOn-demand Reporting & Insights
agent

Customer Support: Onboarding Specialist Trend Briefing

Trend Briefing template for Onboarding Specialist teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportOnboarding SpecialistTrend Briefing
agent

Customer Support: Community Moderator Data Query & Summary

Data Query & Summary template for Community Moderator teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportCommunity ModeratorData Query & Summary
agent

Customer Support: Community Moderator Reconciliation Brief

Reconciliation Brief template for Community Moderator teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportCommunity ModeratorReconciliation Brief
agent

Customer Support: Community Moderator On-demand Reporting & Insights

On-demand Reporting & Insights template for Community Moderator teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportCommunity ModeratorOn-demand Reporting & Insights
agent

Customer Support: Community Moderator Trend Briefing

Trend Briefing template for Community Moderator teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportCommunity ModeratorTrend Briefing
agent

Customer Support: Voice of Customer Analyst Data Query & Summary

Data Query & Summary template for Voice of Customer Analyst teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportVoice of Customer AnalystData Query & Summary
agent

Customer Support: Voice of Customer Analyst Reconciliation Brief

Reconciliation Brief template for Voice of Customer Analyst teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportVoice of Customer AnalystReconciliation Brief
agent

Customer Support: Voice of Customer Analyst On-demand Reporting & Insights

On-demand Reporting & Insights template for Voice of Customer Analyst teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportVoice of Customer AnalystOn-demand Reporting & Insights
agent

Customer Support: Voice of Customer Analyst Trend Briefing

Trend Briefing template for Voice of Customer Analyst teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportVoice of Customer AnalystTrend Briefing
agent

Customer Support: Billing Support Data Query & Summary

Data Query & Summary template for Billing Support teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportBilling SupportData Query & Summary
agent

Customer Support: Billing Support Reconciliation Brief

Reconciliation Brief template for Billing Support teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportBilling SupportReconciliation Brief
agent

Customer Support: Billing Support On-demand Reporting & Insights

On-demand Reporting & Insights template for Billing Support teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportBilling SupportOn-demand Reporting & Insights
agent

Customer Support: Billing Support Trend Briefing

Trend Briefing template for Billing Support teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportBilling SupportTrend Briefing
agent

Customer Support: Support Operations Data Query & Summary

Data Query & Summary template for Support Operations teams in Customer Support. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportSupport OperationsData Query & Summary
agent

Customer Support: Support Operations Reconciliation Brief

Reconciliation Brief template for Support Operations teams in Customer Support. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportSupport OperationsReconciliation Brief
agent

Customer Support: Support Operations On-demand Reporting & Insights

On-demand Reporting & Insights template for Support Operations teams in Customer Support. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportSupport OperationsOn-demand Reporting & Insights
agent

Customer Support: Support Operations Trend Briefing

Trend Briefing template for Support Operations teams in Customer Support. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include Zendesk, Intercom, Salesforce Service Cloud.

Customer SupportSupport OperationsTrend Briefing
Governed by default

Install is the easy part. Governance comes with it.

Library agents aren't scripts — they're governed identities. Installing one registers it with an owner, a budget, allowed models and actions, and a place in the audit ledger.

1 · Pick

Choose from the catalog

Filter by your industry and role; every item lists the systems it connects to and the skills it invokes.

2 · Connect

Wire it to your stack

Connectors, MCP servers, and OpenAPI imports — scoped by allowlists and DLP at the gateway.

3 · Run governed

Every run through the gates

Identity, budget, guardrails, registry, control tower, execute, output guard — then a signed receipt in the Trust Ledger. On every plan.

Don't see the skill you need?

The visual skill builder ships new skills without code — or tell us what's missing and we'll point you at the closest governed pattern.

Agent Library — 21,500+ skills & agents | Cortex AI OS