Wealth & Retirement · 121 skills
- Retirement income & withdrawal strategy
- Tax: Roth/RRSP, loss harvesting, rule changes
- Estate, insurance & cross-border planning
- Advisor tools: meeting prep, compliance pre-screen
Agent Library
21,500+ skills & agents. Every one governed.
5,814 pre-built agents and 15,654 library skills across 24 industries and 12 roles per industry — installable from the catalog, connected to your systems, and run through the same fail-closed gate chain as everything else on Cortex.
21,511 library templates across the catalog matrix
Agent Studio
skills
Search KBCreate ticketSend email add
Publishedv4 · reliability 96
Where is order #4471?
Shipped, arriving Thursday.tools: Search KB · $0.004
studio ▸ build → publish → chat-test
Collections
Start from a curated collection.
Hand-built suites for the jobs enterprises automate first — every collection ships governed, with policies and audit built in.
Enterprise Role Packs · 11 roles
- Service, Sales & Customer Success
- IT Service Desk, HR & Finance Ops
- Legal Intake, Procurement & Field Ops
- Risk & Compliance
Productivity Pack · 9 agents
- Inbox triage & email drafting
- Meeting prep, notes & follow-up
- Smart scheduling & daily brief
- Executive assistant orchestration
Gene collection · 630 agents
- Smart claims, actuarial & AML
- Audit, GRC & ESG reporting
- ITAM / ITSM & security operations
- Data & analytics workbenches
Browse the library
Find the skill your team needs.
Search 21,500+ governed skills and agents, or filter by industry and type — every result installs from the catalog and runs through the same gates.
All industriesInsuranceBanking & Capital MarketsHealthcare & Hospital AdminLegal ServicesIT Service ManagementHuman ResourcesFinance & AccountingSalesMarketingCustomer SupportSupply Chain & LogisticsManufacturingRetail & E-commerceReal EstateEducationGovernment & Public SectorEnergy & UtilitiesTelecommunicationsPharmaceutical & Life SciencesHospitality & TravelConstruction & EngineeringAutomotiveCybersecurityProfessional Services
216 results · IT Service Management · Agents
IT Service Management: Service Desk Agent Intake Review & Triage
Working supplied-intake review and triage agent for Service Desk Agent teams in IT Service Management. Paste the request or incident context when you run it; Cortex summarizes the supplied facts, identifies missing information, and recommends an advisory human-review priority without routing or assigning work.
IT Service Management: Service Desk Agent Document Summarizer
Working supplied-content summarizer for Service Desk Agent teams in IT Service Management. Paste the material to summarize when you run it; no external system connection is included or required.
IT Service Management: Service Desk Agent Q&A Assistant
Working supplied-reference Q&A agent for Service Desk Agent teams in IT Service Management. Paste the reference material and question when you run it; Cortex answers only from that material, identifies what is not supported, and prepares a review-ready response without requiring a knowledge-base connection or taking external action.
IT Service Management: Service Desk Agent Drafting & Generation
Working supplied-context drafting agent for Service Desk Agent teams in IT Service Management. Paste the facts and requested message when you run it; Cortex produces a clearly labelled draft for human revision without sending it or inventing missing details.
IT Service Management: Service Desk Agent Record Review
Working supplied-record review agent for Service Desk Agent teams in IT Service Management. Paste the record when you run it; Cortex separates facts from interpretation, identifies missing information, and surfaces possible concerns for human review without applying labels or making decisions.
IT Service Management: Service Desk Agent Data Query & Summary
Data Query & Summary template for Service Desk Agent teams in IT Service Management. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include ServiceNow, Jira Service Management, Zendesk.
IT Service Management: Service Desk Agent Compliance Checker
Compliance Checker for Service Desk Agent teams in IT Service Management. Evaluates supplied context against applicable policy and prepares review findings Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Service Desk Agent Risk Assessment
Risk Assessment for Service Desk Agent teams in IT Service Management. Assesses a supplied entity or transaction against policy thresholds and explains the result Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Service Desk Agent Reconciliation Brief
Reconciliation Brief template for Service Desk Agent teams in IT Service Management. Queries supplied record data and prepares a discrepancy brief; it does not adjust source records. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include ServiceNow, Jira Service Management, Zendesk.
IT Service Management: Service Desk Agent Exception Review
Working supplied-exception review agent for Service Desk Agent teams in IT Service Management. Paste an exception or event when you run it; Cortex separates facts from missing context, explains possible concerns and confidence, and recommends human follow-up without monitoring streams, creating alerts, blocking activity, notifying anyone, or escalating a case.
IT Service Management: Service Desk Agent On-demand Reporting & Insights
On-demand Reporting & Insights template for Service Desk Agent teams in IT Service Management. Runs an on-demand read query and summarizes the result; it does not schedule or deliver recurring reports. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include ServiceNow, Jira Service Management, Zendesk.
IT Service Management: Service Desk Agent Decision Support
Decision Support for Service Desk Agent teams in IT Service Management. Assesses supplied context and drafts a recommendation for a person to review Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Service Desk Agent Routing Advisor
Working supplied-work routing advisor for Service Desk Agent teams in IT Service Management. Paste the work item and available destination options when you run it; Cortex explains priority and recommends a destination for human review without assigning, transferring, queueing, notifying, or escalating anything.
IT Service Management: Service Desk Agent Trend Briefing
Trend Briefing template for Service Desk Agent teams in IT Service Management. Summarizes supplied historical data and query results; it does not run a forecasting model. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include ServiceNow, Jira Service Management, Zendesk.
IT Service Management: Service Desk Agent Onboarding Guide
Onboarding Guide for Service Desk Agent teams in IT Service Management. Searches approved knowledge and drafts onboarding guidance; it does not collect inputs or track completion Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Service Desk Agent Feedback Summary
Working supplied-feedback summary for Service Desk Agent teams in IT Service Management. Paste the respondent comments when you run it; Cortex surfaces recurring and minority viewpoints and prepares follow-up questions without scoring sentiment or contacting anyone.
IT Service Management: Service Desk Agent Research & Discovery
Research & Discovery for Service Desk Agent teams in IT Service Management. Searches approved Cortex knowledge, summarizes supplied findings, and drafts a research brief Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Service Desk Agent Process Guidance
Process Guidance for Service Desk Agent teams in IT Service Management. Drafts process guidance from approved knowledge and supplied context; it does not execute steps or coordinate systems Uses supplied context and, where advertised, authorized Cortex knowledge. Provide the applicable policies or thresholds for policy and risk determinations. No external connector is required.
IT Service Management: Incident Manager Intake Review & Triage
Working supplied-intake review and triage agent for Incident Manager teams in IT Service Management. Paste the request or incident context when you run it; Cortex summarizes the supplied facts, identifies missing information, and recommends an advisory human-review priority without routing or assigning work.
IT Service Management: Incident Manager Document Summarizer
Working supplied-content summarizer for Incident Manager teams in IT Service Management. Paste the material to summarize when you run it; no external system connection is included or required.
IT Service Management: Incident Manager Q&A Assistant
Working supplied-reference Q&A agent for Incident Manager teams in IT Service Management. Paste the reference material and question when you run it; Cortex answers only from that material, identifies what is not supported, and prepares a review-ready response without requiring a knowledge-base connection or taking external action.
IT Service Management: Incident Manager Drafting & Generation
Working supplied-context drafting agent for Incident Manager teams in IT Service Management. Paste the facts and requested message when you run it; Cortex produces a clearly labelled draft for human revision without sending it or inventing missing details.
IT Service Management: Incident Manager Record Review
Working supplied-record review agent for Incident Manager teams in IT Service Management. Paste the record when you run it; Cortex separates facts from interpretation, identifies missing information, and surfaces possible concerns for human review without applying labels or making decisions.
IT Service Management: Incident Manager Data Query & Summary
Data Query & Summary template for Incident Manager teams in IT Service Management. Runs a governed read query and summarizes the returned records; it does not write source data. Use this template in Agent Builder to create and test a runtime agent; configure any supported integrations separately. Possible integration contexts include ServiceNow, Jira Service Management, Zendesk.
Governed by default
Install is the easy part. Governance comes with it.
Library agents aren't scripts — they're governed identities. Installing one registers it with an owner, a budget, allowed models and actions, and a place in the audit ledger.
Choose from the catalog
Filter by your industry and role; every item lists the systems it connects to and the skills it invokes.
Wire it to your stack
Connectors, MCP servers, and OpenAPI imports — scoped by allowlists and DLP at the gateway.
Every run through the gates
Identity, budget, guardrails, registry, control tower, execute, output guard — then a signed receipt in the Trust Ledger. On every plan.
Don't see the skill you need?
The visual skill builder ships new skills without code — or tell us what's missing and we'll point you at the closest governed pattern.